Frequently asked questions

We're sorry to see you go. However, if you are not receiving the type of value you expect from Calcutta Golf, please do ANY of the following:

• Login to your account on Calcutta Golf, click Account from the navigation bar, then Cancel Membership button on the account page.
• Email our member support at support@cal-golf.com. Please provide your information or e-mail associated with your account and we will cancel your membership promptly.

We understand how frustrating it can be to try to play a video only to see it fail. Start with the two fixes that solve most playback problems: reload the page, then clear your browser's cache and cookies and sign in again.

If that doesn't do it, work through these:

• Update your browser. Our videos need a current version of Chrome, Safari, Firefox, or Edge.
• Check your connection. Streaming needs a steady one, and on a weak signal the player can stall before it ever starts.
• Pause any ad blocker, VPN, or privacy extension for this site. These sometimes block the video player along with everything else.
• Try a different device or network — a phone on cellular data instead of home Wi-Fi, say. That tells you straight away whether the problem is the video or your network.
• If you are on an office, school, or hotel network, a firewall may be blocking streaming video. A personal connection will confirm it.

Still stuck? Email support@cal-golf.com with the title of the video, what you see on screen, and the device and browser you are using, and our Member Support team will assist you as quickly as possible.

Simply click on the Videos link in the navigation bar, then filter results by clicking on video type on the left and any videos matching those filters will display.

Check your spam folder first — that is where they usually end up. Add support@cal-golf.com to your contacts and the next one will reach your inbox.

Absolutely. Open the Manage Email Preferences link and look for the box labelled “I no longer wish to receive content from this site”.

That box is the opt-out. Check it, then save, and you will come off the list. Leave it unchecked and you stay subscribed — so if you are only reviewing your settings, you can leave the page without changing anything.

If you cannot find the link, or you check the box and e-mails keep arriving, e-mail support@cal-golf.com from the address you want removed and we will take you off the list ourselves.

There is no password. Enter your email address on the log in page and we e-mail a six-digit code to the address on your membership. Type the code in and you are signed in, and you stay signed in on that device for 30 days.

The code is good for 10 minutes. If it expires, or it does not arrive, use ‘Send a new code’ on the same page — and check your junk folder, as the code arrives from support@cal-golf.com.

Your name and e-mail are shown under ‘My Account’ but cannot be edited there. To change either of them, or the card you are billed on, e-mail support@cal-golf.com and Member Support will take care of it.